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How We Handle Your Legal Protections

Your account on bos55 comes with clear protections around data, withdrawal verification, and how we store your information.

Data access on demandWithdrawal verificationAccount security controlsSupport in English
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bos55 How We Handle Your Legal Protections
HELP WITH LEGAL QUESTIONS

Contact Us About Your Rights

Team online

Email Support

Reach our legal team at [email protected] with account, data, or withdrawal questions. We respond within 24 hours on business days and keep copies of your requests for your records.

Live Chat — Weekdays

Monday to Friday, 9 AM to 6 PM Jakarta time, chat directly with our support staff about account access, data requests, or payment disputes. Links are in your account menu.

Account Settings

Log in to bos55, go to Your Account → Privacy & Data, and download your personal data, request corrections, or review what we hold about your deposits and withdrawals.

HOW WE PROTECT YOU

Data Handling, Security & Your Rights

Data Retention

We keep your account information for as long as your account is active, plus two years after closure for tax…

Payment Security

Your DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end.

Account Access Control

Enable two-factor authentication in your account settings to add a second layer of security.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to improve your experience.

Dispute & Withdrawal Rights

If a payout fails or is delayed, contact support with your transaction ID and we'll investigate within 48 hours.

Request Your Data

Open a data subject access request in your account or email [email protected].

What You Need to Know About Your Account

When you close your account, your balance is withdrawn to your original payment method (DANA, OVO, GoPay or QRIS). We keep your account record for legal reasons for 24 months. Your personal data can be deleted after 12 months if you request it.

Yes. Log into your account, go to Privacy & Data, and click Download My Data. We'll generate a file with all deposits, withdrawals, personal details, and betting history within 7 days. You can also email [email protected] to request this.

DANA, OVO, GoPay and QRIS transfers typically clear within one minute. If yours takes longer, contact support with your withdrawal ID and we'll trace it with the payment provider. If a transfer fails, we refund it to your account balance automatically within two hours.

We encrypt all transactions and never store your full card or bank details. DANA, OVO, GoPay and QRIS handle tokenization on their secure servers. Your account balance is held in a segregated wallet and cannot be used for anything except your withdrawals or account closure.

Yes. Go to Your Account → Profile and update your name, email, or phone number directly. To request deletion of a specific data field, email [email protected] with details. We'll respond within 14 days and carry out your request unless legal rules require us to keep it.

Your access and continued use of bos55 depends on local law in your region. We comply with all Indonesian regulations and regional restrictions. If your region changes or local law shifts, we'll notify you before making any account changes.

Email [email protected] with your transaction ID, date, and issue description. We respond within 24 hours on business days. For unresolved disputes, you can request escalation to our legal team or contact your payment provider (DANA, OVO, GoPay or QRIS) to lodge a chargeback.

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