Reference

Terms & Conditions That Protect Your Account

When you open an account with bos55, you're agreeing to a set of clear rules that safeguard your deposits, set withdrawal procedures and define how we handle your…

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bos55 Terms & Conditions That Protect Your Account
GET IN TOUCH

How to Reach Us About Terms Questions

Team online

Live Chat

Open your account and head to the chat icon in the lobby. Our team responds Monday to Sunday, 09:00–23:00 WIB, for account and terms questions.

Email Support

Send your query to [email protected]. Include your username and a clear description of your question. Expect a reply within 24 hours on business days.

Account Settings

Log into your account, tap Profile, then Settings. Review your registered email, phone number and personal details to ensure your account data is current and correct.

DATA & SECURITY

How We Protect Your Data & Account

Encrypted Deposits

All payment information you submit — DANA, OVO, GoPay and QRIS details — travels through industry-standard encryption.

Cookie & Tracking Consent

When you open an account or visit the site, we use cookies to remember your login, language and game preferences.

Account Verification

Before your first withdrawal, we verify your identity by checking your registered email and asking for proof of address.

Data Retention

We keep your account data, transaction history and personal details for seven years after account closure or your last login…

Your Rights & Requests

You can request to see, correct or delete your personal data by emailing [email protected] with your username.

Report a Breach

If you suspect unauthorised access to your account, change your password immediately and contact our live chat team.

Your Terms & Conditions Questions Answered

If we detect rule-breaking — such as bonus abuse, multiple accounts or suspicious betting patterns — we reserve the right to suspend your account without notice and withhold any pending balance pending investigation. We'll contact you via your registered email explaining the reason. You can appeal through [email protected] within 14 days of suspension.

Yes. Log into your account, go to Profile > Account Management, and select Close Account or Pause Account. A pause lasts 30 days; closure is permanent after a seven-day cool-off period. Any balance in your wallet must be withdrawn or forfeited before closing.

Most deposits clear within one minute and show in your wallet immediately. Rare delays (payment provider or bank-side issues) may add 15–30 minutes. If your deposit hasn't appeared after one hour, contact live chat with your transaction ID.

Minimum withdrawal is Rp 50,000; maximum per day is Rp 100,000,000. Withdrawals are verified and processed within 1–3 business days to your original payment method (DANA, OVO, GoPay or QRIS account or bank transfer, depending on your deposit choice).

Username cannot be changed once set. Personal details — email, phone, name, date of birth — can be updated in your Profile > Account Settings. Changes to email or phone require verification via one-time code sent to your new contact method.

One person, one account. If we detect multiple registrations under your name, device or payment method, all related accounts will be closed and balances forfeited. This rule applies whether accounts are used simultaneously or sequentially.

All game results are determined by certified random-number generation and cannot be reversed. If you believe a transaction is fraudulent or a technical error occurred, email [email protected] with your account username, game name and timestamp. We investigate within 48 hours and respond with findings or next steps.

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