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How We Protect Your Privacy on bos55

When you open an account with us, your data security and payment privacy are non-negotiable.

Encryption on all transactionsPayment data never sharedAccount access from any device
bos55 How We Protect Your Privacy on bos55
REACH US ANYTIME

Contact Our Privacy Team

Team online

Live Chat

Open your account lobby and tap the chat icon in the bottom-right corner. Our privacy team responds Monday–Sunday, 08:00–23:00 Jakarta time. Use this for urgent data access requests or account concerns.

Email Support

Write to [email protected] with your account email and request. We reply within 48 hours with confirmation and next steps. Email works best for formal data-deletion requests and withdrawal history inquiries.

In-Account Settings

Log into bos55, go to Settings > Security & Privacy, and view your data retention choices. You can see which payment methods are linked, request a data copy, or download your transaction history from any device.

HOW WE SAFEGUARD

Data Handling, Cookies and Your Security

Encrypted Transactions

Every deposit via DANA, OVO, GoPay and QRIS is encrypted end-to-end.

Cookie Transparency

We use session cookies to keep you logged in across the live tables and slots lobby.

Account Verification

Before your first withdrawal, we confirm your identity via email and phone.

Data Retention Policy

We keep your account data for as long as your account is active.

Payment Method Privacy

Your DANA, OVO, GoPay and QRIS details are tokenized—we never store your full account number.

Data Access Requests

You can request a copy of all data we hold about you—account history, transaction logs, login records—by emailing privacy@bos55.

Frequently Asked Questions About Privacy on bos55

Only you and our compliance team (in case of account review or fraud investigation) can view your full history. Your live-table seat numbers and slot play are tied to your account only. We never sell or share your gaming data with third parties.

Payment method tokens (DANA, OVO, GoPay, QRIS) are deleted immediately. Transaction records for regulatory purposes are archived for 5 years. Your name and email are removed within 30 days of account closure unless local law requires us to retain them.

We conduct security audits quarterly. If a breach occurs, we notify affected account holders within 24 hours via email and our live-chat support, and we provide free credit-monitoring where local law permits. Your payment data is encrypted so breaches do not expose raw card or wallet numbers.

Partial deletion is possible. You can remove linked DANA, OVO, GoPay or QRIS payment methods from Settings > Payment Methods at any time. Full account data deletion requires account closure; email [email protected] to start the process.

No. We do not sell your data to ad networks. We use your account information only to improve your lobby experience—suggesting games based on your play history and sending account security alerts. You control this in Settings > Communications.

On your first withdrawal, we confirm your email and phone number via one-time code. For amounts above a certain threshold, we may request a photo ID or bank statement. This process protects your funds and complies with local banking rules where local law permits.

Contact our live-chat team or email [email protected] from any email address with your account username. We verify your identity using security questions and account history, then update your contact details. This usually takes 2–4 hours.